THE REALITY OF OUR WORK
Political unrest, terrorism as well as medical emergencies are some of the risks our staff face. Our years of experience supporting staff in conflict-affected countries has led to us sourcing a complete on-the-ground medical and emergency response capability.
What Can You Expect As Your Duty of Care?
Reliable, high-risk insurance underwritten by Lloyds of London. Simple claims process through our app, with payments enabled in 48 hours
Planning/managing static and mobile security including armoured vehicles and armed protection where needed
Emergency Response Plans
Planned and adaptive procedures for co-ordinated crisis management
Secure Office & Living Facilities
Provision of secure accommodation, office facilities, and guarding solutions as required
Rapid activation of a security and medical team through our 24/7 emergency response helpline
Tracking and monitoring
Our app tracks real-time location and provides safety alerts; SafeTrip® process ensures staff movements are planned, controlled and monitored
Evacuation Planning & Services
Coordination of evacuation following political unrest, medical emergency or incident
Detailed induction briefings, Hostile Environment Awareness Training (HEAT), security briefings specific to the area of deployment, Ethics & Code of Conduct training
Technology keeping you safe
Our Duty of Care mobile app provides staff with:
- Security alerts and tracking
- Contact 24/7 global emergency assistance
- Search for a healthcare provider
- Instantly submit a claim – enabling payment within 48 hours
Download the app
Our SafeTrip® process ensures we know the whereabouts of our staff, enabling our management on the ground to respond to a crisis situation. All movements from duty station are required to follow SafeTrip®; whereby our security staff can assess prevailing threats and keep staff informed during their trip.
SUBMITTING A CLAIM
Insurance claims are made simple through the CTG app, saving time and ensuring claims are processed as quickly as possible. Find out how to submit a claim via the app here.
Alternatively, an electronic web-based claim form can be completed with necessary information and attached documentation. Click on ‘submit a claim’ for this form.
BLOW THE WHISTLE!
CTG’s Duty Of Care extends to protection from abuse or harassment of any sort. It is our policy to ensure that there is an open and safe environment in which staff can report in good faith any suspicions of misconduct or wrongdoing.
If you work for CTG and have been subjected to or have witnessed unethical behavior, harassment or wrongdoing, it is your duty to report it.