STAFF SAFETY

Minimising risk in
conflict-affected areas

Our staff work on impactful humanitarian and development projects; it’s likely that their work will take them to areas of high risk. With more than a decade supporting staff in the field, CTG is fully committed to the duty of care of our teams.

24/7 WhatsApp Emergency Number (CALLS ONLY)

+27827776094

Staff can call our 24/7 global emergency response helpline, on WhatsApp (above), call +27 21 449 9899, or email medical.ctg@euro-center.com.

THE REALITY OF OUR WORK

Political unrest, terrorism as well as medical emergencies are some of the risks our staff face. Our years of experience supporting staff in conflict-affected countries has led to us sourcing a complete on-the-ground medical and emergency response capability.

DOWNLOAD THE DUTY OF CARE INFO BOOKLET

Helicopter first aid
What Can You Expect As
Your Duty of Care?
Insurance

Reliable, high-risk insurance

Crisis Management

Rapid activation of a security and medical team through our 24/7 emergency response helpline

Security

Planning/managing static and mobile security including armoured vehicles and armed protection where needed

Tracking and monitoring

Our app tracks real-time location and provides safety alerts; SafeTrip® process ensures staff movements are planned, controlled and monitored

Emergency Response Plans

Planned and adaptive procedures for co-ordinated crisis management

Evacuation Planning & Services

Coordination of evacuation following political unrest, medical emergency or incident

Secure Office & Living Facilities

Provision of secure accommodation, office facilities, and guarding solutions as required

Training

Detailed induction briefings, Hostile Environment Awareness Training (HEAT), security briefings specific to the area of deployment, Ethics & Code of Conduct training

SAFETRIP®

Our SafeTrip® process ensures we know the whereabouts of our staff, enabling our management on the ground to respond to a crisis situation. All movements from duty station are required to follow SafeTrip®; whereby our security staff can assess prevailing threats and keep staff informed during their trip.

 

Afghan man carrying food aid

 

Men driving into refugee camp

SUBMITTING A CLAIM

To submit your insurance claim email medical@ctg.org and include your Account Manager in your email. You can also WhatsApp Call +971 551024968 if you have any queries.

For medical emergencies, WhatsApp Call our emergency response number +27827776094, call +27 21 449 9899, or email medical.ctg@euro-center.com and alert your Account Manager and/or Field Security Officer.

Put Safety First

While CTG does everything in its power to keep staff safe, it’s essential staff also act responsibly. Four top security tips for staff:
  1. When possible carry issued CTG ID cards
  2. Respect CTG’s Safety & Security Rules
  3. Adhere to our SafeTrip® process

BLOW THE WHISTLE!

CTG’s Duty Of Care extends to protection from abuse or harassment of any sort. It is our policy to ensure that there is an open and safe environment in which staff can report in good faith any suspicions of misconduct or wrongdoing.

If you work for CTG and have been subjected to or have witnessed unethical behavior, harassment or wrongdoing, it is your duty to report it.

BLOW THE WHISTLE

eye wall mural

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