Minimising risk in
conflict-affected areas

Our staff work on impactful humanitarian and development projects; it’s likely that their work will take them to areas of high risk. With more than a decade supporting staff in the field, CTG is fully committed to the duty of care of our teams.

24/7Emergency Number

+27 214409899

A dedicated 24/7 global emergency response helpline for staff and clients. Monitored by an experienced crisis management team. Or email


Political unrest, terrorism as well as medical emergencies are some of the risks our staff face. Our years of experience supporting staff in conflict-affected countries has led to us sourcing a complete on-the-ground medical and emergency response capability.

Helicopter first aid
What Can You Expect As
Your Duty of Care?

Reliable, high-risk insurance

Crisis Management

Rapid activation of a security and medical team through our 24/7 emergency response helpline


Planning/managing static and mobile security including armoured vehicles and armed protection where needed

Tracking and monitoring

Our app tracks real-time location and provides safety alerts; SafeTrip® process ensures staff movements are planned, controlled and monitored

Emergency Response Plans

Planned and adaptive procedures for co-ordinated crisis management

Evacuation Planning & Services

Coordination of evacuation following political unrest, medical emergency or incident

Secure Office & Living Facilities

Provision of secure accommodation, office facilities, and guarding solutions as required


Detailed induction briefings, Hostile Environment Awareness Training (HEAT), security briefings specific to the area of deployment, Ethics & Code of Conduct training


Our SafeTrip® process ensures we know the whereabouts of our staff, enabling our management on the ground to respond to a crisis situation. All movements from duty station are required to follow SafeTrip®; whereby our security staff can assess prevailing threats and keep staff informed during their trip.


Afghan man carrying food aid


Men driving into refugee camp


To submit your insurance claim email and include your Account Manager in your email.

For medical emergencies, call our emergency response number +27214409899, email and alert your Account Manager and/or Field Security Officer.

Put Safety First

While CTG does everything in its power to keep staff safe, it’s essential staff also act responsibly. Four top security tips for staff:
  1. When possible carry issued CTG ID cards
  2. Respect CTG’s Safety & Security Rules
  3. Adhere to our SafeTrip® process


CTG’s Duty Of Care extends to protection from abuse or harassment of any sort. It is our policy to ensure that there is an open and safe environment in which staff can report in good faith any suspicions of misconduct or wrongdoing.

If you work for CTG and have been subjected to or have witnessed unethical behavior, harassment or wrongdoing, it is your duty to report it.


eye wall mural


Sign up to hear about our latest humanitarian
and development job opportunities