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Libya Dareen Elkhaweldi

Case Worker
A Day in the life of CTG Staff
I’m proud of what I do. I love seeing the smiles on people’s faces and the blessings I hear on a daily basis; it makes me feel like I’ve found my calling.

I’m proud of what I do. I love seeing the smiles on people’s faces and the blessings I hear on a daily basis; it makes me feel like I’ve found my calling.

I’m a member of a local organisation that is doing research on the lives of migrants and exposing the realities they face in Libya. My latest project is called ‘Before the Sea’.

As a Case Worker, my typical day at work starts at 9am and it involves me speaking to each and every migrant that enters the office. I have to listen carefully and understand their needs and their specific situation so I know how I, and the other units, can help. The most challenging thing for me is when I’m unable to assist a migrant with some of the items they ask for, such as immediate cash assistance and female hygiene products. A good day for me is when I can assist everyone with everything they ask for.

You need to be caring and compassionate to do this kind of work, but you also have to be strong. You have to be able to deal with different situations and put yourself in other people’s shoes. Case Workers are always dealing with people so it’s also important to be a good communicator and to be able to control your facial expressions. If I was in a bad mood, I wouldn’t want anyone to know as the migrants already have so much to deal with. I only want to spread positivity.

I was lucky to be given a chance by CTG and empowered to do what I truly love. CTG helped me with my first steps and are still leading me through my humanitarian journey.

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